Terms & Conditions

Time: Our current fulfillment time for orders is approximately 4-8 weeks. 

Order Minimum:  We require a minimum wholsesale purchase of $300.00 per order. You can order anything from our site to get to this amount. Most jewelry styles have a 6 piece minimum whereas larger items like metal art have a 2 piece minimum. Each product listing includes minimum quantities. We do not accept add-ons, so please review that you have everything in your cart before you place your order. If you forget something – You will need to place a new order and meet the minimum of $300.00 USD to order again.

Payment: We accept all major credit cards. Your order must be paid in full before it will go into production. (unless using the 50/50 financing option)

Shipping:  All wholesale orders are shipped using a flat rate based on your address and order size. The ship time after production is complete is typically 5-7 days. We are not responsible for customs or import fees. Please check your country’s policies if you are placing an order outside of North America.

We do NOT ship to P.O. boxes - If you try to use one your order will be delayed. We do ship to APO boxes and are happy to accomodate our armed forces serving abroad.

Tracking numbers will be provided. We are not responsible for items lost due to the fault of the carrier.

Pricing: Prices are subject to change without notice.

Returns: We can not accept returns due to the fact that items ship from Haiti. Please contact us within 15 days of receiving your items to submit any replacement or refund claims due to damage or loss.

Contact: Please contact us at customercare@papillonwholesale.com for any concerns or questions.

 

Please remember that our products are “unapologetically handmade”. There will be variations in color, shape, and construction. These differences are celebrated as they are a mark of human hands touching every single piece.

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