Terms & Conditions

Time: Our current fulfillment time for orders is approximately 8-12 weeks. 

Order Minimum:  We require a minimum wholsesale purchase of $300.00 per order. You can order anything from our site to get to this amount. Many jewelry styles have a 6 piece minimum whereas larger items like metal art have a 2 piece minimum. Each product listing includes minimum quantities. 

Payment: We accept all major credit cards. Your order must be paid in full before it will go into production. (unless using the 50/50 financing option)

Shipping:  Smaller wholesale orders are consolidated and sent to our warehouse in Florida where they will then be parceled out and shipped via USPS. Larger wholesale orders will be shipped directly via DHL. Tracking will be provided when items have shipped. Ship times are generally 2-8 days after production. We are not responsible for customs or import fees. Please check your country’s policies if you are placing an order outside of North America.

Although we do not ship to P.O. Boxes, we do offer shipping to APO boxes and are happy to accomodate our armed forces serving abroad. (Thank you for your service.)

Returns: We can not accept returns due to the fact that items ship from Haiti. Please contact us within 15 days of receiving your items to submit any replacement or refund claims due to damage or loss.

Contact: Please contact us at customercare@papillonwholesale.com for any concerns or questions.

 

Please remember that our products are “unapologetically handmade”. There will be variations in color, shape, and construction. These differences are celebrated as they are a mark of human hands touching every single piece.